Banking & Mobile Money West Africa 2014

Now entering its seventh year as the region’s leading banking forum, AITEC Banking & Mobile Banking West Africa 2014 will address the key issues faced by the region’s increasingly dynamic financial services sector.

African banks have a great challenge in overcoming their heritage of colonial banking, which was designed to cater primarily for government, corporate and high-worth individuals. The bottom part of the pyramid has been badly neglected. Now that the mobile operators are setting the pace in terms of providing low-cost banking services, banks are scrambling to catch up. This they can do not only through technological innovation, but also through a customer-oriented corporate culture and service innovation.

The two-day conference provides a valuable educational forum for the financial services sector, updating CXOs and IS managers on latest international developments in payment technologies, best practices in IT project deployment, and latest trends in customer service delivery. In addition, more broader themes of risk management, governance, regulation and compliance will be covered.

A range of specialist streams and workshops on a range of topics, including those mentioned above will allow delegates to select the sessions of greatest relevance to them.

Bankers will be asked to share their insights into optimizing customer service, operations and delivery of banking services. This year we will be encouraging audience participation though employing a panel discussion format for the vast majority of the sessions.